Frequently Asked Questions
Everything you need to know about your Vella Bioscience experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to generate a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, Vella Bioscience is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and low-impact dyes in our manufacturing processes.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.