Returns & Exchanges
At Vella Bioscience, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a 30-day window for returns and exchanges on all unworn items in original condition.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
- 2.Print Your Label
Once your request is approved, a prepaid shipping label will be generated; simply print it out and attach it to your original packaging.
- 3.Drop Off Package
Take your package to any authorized carrier drop-off location within 7 days of receiving your return label to ensure timely processing.
- 4.Receive Refund
After our quality control team inspects your return, your refund or exchange will be processed to your original payment method within 5-7 business days.